Legal
Cancellation & Refund Policy
1. Cancellation by the User
More than 48 Hours Before the Scheduled Service
- If you cancel a confirmed booking more than 48 hours before the scheduled service time:
- You will be eligible for a 50% refund of the total booking amount.
- Any applicable payment gateway charges, taxes, or non-refundable third-party fees may be deducted from the refundable amount.
Within 48 Hours of the Scheduled Service
- If you cancel within 48 hours of the scheduled service:
- No refund will be provided.
- This policy reflects the preparation, scheduling, and time commitment already undertaken by the assigned Panditjee and the Platform.
2. Cancellation by the Panditjee
- If the assigned Panditjee is unable to perform the service
- BookMyPanditjee will make reasonable efforts to arrange a replacement.
- If a replacement cannot be arranged:
- The booking may be rescheduled with your consent.
- A full refund of the amount paid will be processed.
3. Cancellation by BookMyPanditjee
BookMyPanditjee reserves the right to cancel a booking in:
- Safety concerns
- Fraudulent activity
- Technical errors
- Force majeure events
- Unavailability of a qualified Pandit
Where appropriate, users will receive a refund of the amount paid, subject to applicable payment gateway deductions.
4. Refund Processing
- Approved refunds are normally initiated within 4–5 business days.
- The actual credit depends on your bank or payment provider.
- BookMyPanditjee is not responsible for delays caused by banks or payment gateways.